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Student Rights, Code of Conduct & Grievance Redressal Policy

Last Updated: December 2025

Approved By: OXDUB Administration

Applies To: All applicants, enrolled students, and participants in OXDUB academic and non-academic activities.

OXDUB International College (“OXDUB”, “we”, “our”) is committed to creating a learning environment that is safe, respectful, inclusive, and supportive. This policy outlines student rights, expected conduct, behavioural standards, and the formal process for resolving grievances.


1. Student Rights

All students of OXDUB have the right to:

1.1 Quality Education

  • Access to high-quality instruction, learning resources, and assessment.

1.2 Equal Opportunity

  • Participate in programs without discrimination based on nationality, gender, ethnicity, religion, disability, age, or background.

1.3 Safety & Respect

  • Learn in an environment free from bullying, harassment, discrimination, or intimidation.

1.4 Fair Assessment

  • Be evaluated using transparent and consistent criteria.

  • Request clarification regarding academic results.

1.5 Privacy & Data Protection

  • Have their personal data handled securely under GDPR (as per OXDUB’s Privacy Policy).

1.6 Access to Support

  • Academic advising, administrative support, and welfare services where available.

1.7 Freedom to Report Concerns

  • Raise issues or complaints without fear of retaliation.

2. Student Responsibilities

Students are expected to:

2.1 Uphold Academic Integrity

  • Submit original work.

  • Avoid cheating, plagiarism, or falsifying documents.

2.2 Behave Respectfully

  • Treat peers, staff, and faculty with courtesy and professionalism.

  • Respect cultural and linguistic diversity.

2.3 Follow College Policies

Adhere to:

  • Attendance requirements

  • Assessment rules

  • Safety guidelines

  • Code of Conduct (this policy)

2.4 Maintain Accurate Information

  • Provide true and accurate records during application and enrolment.

2.5 Proper Use of College Resources

  • Use facilities, equipment, and online platforms responsibly.


3. Code of Conduct

This applies to all in-person and online interactions.

3.1 Expected Behaviour

Students must:

  • Communicate respectfully in class, online platforms, and during group work

  • Participate in learning activities as required

  • Follow teacher instructions and class rules

  • Use appropriate language and behaviour at all times

  • Respect College property and facilities

3.2 Prohibited Behaviour

The following actions are strictly prohibited:

Harassment & Abuse

  • Verbal, physical, sexual, or psychological harassment

  • Bullying, intimidation, or threats

  • Discriminatory remarks or behaviour

Academic Misconduct

  • Cheating, copying or enabling others to cheat

  • Using unauthorised materials

  • Impersonating another student

  • Plagiarising assignments or assessments

Misrepresentation

  • Providing false information

  • Forging documents

  • Misusing OXDUB’s name or resources

Disruptive Behaviour

  • Repeatedly interrupting class

  • Causing disturbance to staff or students

  • Misuse of online platforms (spam, insults, inappropriate content)

Damage/Theft

  • Intentional damage to College property

  • Theft of belongings or resources

OXDUB reserves the right to take disciplinary action for violations.

4. Anti-Harassment & Anti-Discrimination Commitment

OXDUB maintains a zero-tolerance policy toward:

  • Bullying

  • Harassment

  • Racism or xenophobia

  • Gender-based discrimination

  • Offensive remarks or slurs

  • Sexual misconduct

All complaints are treated confidentially.

Students who witness or experience misconduct are encouraged to report it promptly.

5. Disciplinary Actions

Depending on severity and frequency, consequences may include:

  • Verbal or written warning

  • Temporary removal from class

  • Suspension from the program

  • Termination of enrolment

  • Revocation of certification (in extreme cases)

OXDUB will ensure a fair review before disciplinary action is applied.

6. Grievance & Complaint Redressal Process

OXDUB provides a structured process for resolving complaints related to academics, staff behaviour, course quality, services, or college facilities.

6.1 Step 1 — Informal Resolution (Recommended First Step)

Students are encouraged to first:

  • Speak with their instructor

  • Contact the relevant department

  • Discuss the matter informally to seek resolution

In many cases, issues can be resolved quickly without formal escalation.

6.2 Step 2 — Formal Complaint Submission

If the issue remains unresolved, students may submit a formal complaint via:

📧 complaints@oxdub.ac.uk (placeholder)OROfficial complaint form on the website (if available)

Required Information:

  • Student name & ID

  • Description of issue

  • Dates and persons involved

  • Supporting documents (screenshots, emails, etc.)

6.3 Step 3 — Acknowledgement & Review

  • Complaints are acknowledged within {{X}} working days

  • The matter is reviewed by the appropriate OXDUB committee or administrator

  • Additional information may be requested from involved parties

OXDUB ensures impartiality throughout the process.

6.4 Step 4 — Resolution

A decision will be communicated to the student within {{X}} working days after review.

Possible resolutions include:

  • Corrective action

  • Apology or explanation

  • Policy clarification

  • Behavioural or disciplinary interventions

6.5 Step 5 — Appeal

If unsatisfied, the student may file an appeal within {{X}} days of receiving the decision.

The appeal will be reviewed by a higher authority or independent panel.The appeal decision is final.


7. Non-Retaliation Clause

Students will not face any retaliation for raising legitimate concerns or complaints.Retaliatory behaviour by staff or students is prohibited and subject to disciplinary action.


8. Confidentiality

  • Complaints are handled confidentially

  • Information is shared only with individuals involved in resolving the issue

  • Records are stored securely as per OXDUB’s Privacy & Data Governance Policy


9. Contact Information

For behavioural issues, academic concerns, or complaint assistance:

📧 studentservices@oxdub.ac.uk (placeholder)📧 complaints@oxdub.ac.uk (placeholder)📍 OXDUB International College, Dublin, Ireland

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